New GVT Customer Portal offers customers extra service, overview and convenience.
The new GVT customer portal, which is currently being rolled out, is in every way completely different from the previous version. After logging in, the user immediately steps into the world of GVT: great images, a sleek design, warm colours and the latest company news. But…more importantly: the portal offers an expanded suite of functionalities. From order entry up to the creation of transport documents and labels. From order tracking to KPI reporting. Everything from A to Z can be monitored. Transparent, clear and very user friendly.
“Over the years we have assembled much input from our customers about topics in which they wanted to have insight”, recounts Customer Service Manager Shirley Adriaens. “At the development stage of this new, tailor-made GVT customer portal we paid close attention to these wishes.”
Clear status overviews
The customer portal also offers the possibility to simply upload the orders using a CSV-file. Manual input is then a thing of the past. Labels or shipment documents (distribution list, CMR) can be printed without difficulty. Split over five statuses a screen shows in which phase the order is.
The portal can give the various parties in the supply chain insight into their part of the process. The customer can supply the email address of the receiver at order entry. GVT will then send an ETA-email with the track & trace link of the shipment. This way the receiver will always have a real time overview of when he will receive the goods. Suppliers of our customers can also get access to the portal, in a segregated environment with only their own data.
Extra service buttons
Using the <keep me informed> button, the customer can indicate that he wants to be informed by email about every step in the delivery process, in case of important or special deliveries. It is also possible to directly contact the GVT Customer Service department from any screen in the portal. With one push on a button the customer can enter his question on an input screen. The system will then automatically add the order and customer information and will send the email.
During the roll out of the new portal the GVT customers will be approached personally and will then receive explanations where needed. An instruction video will be made, which can be viewed via the customer portal. “At GVT we strive for high quality service and we want to make it as easy as possible for our customers”, says Shirley. “In addition we want to be highly transparent. For that reason we have chosen to supply a monthly KPI report through our portal. The customer portal shows exactly what we are doing and how successful we are. Every step can be precisely followed. On the basis of this current and reliable information our customers can then also improve the service to their final customers.”